Delivery and Returning

1- I want to return an item. What is the return policy?

Members of the freestylerapparel.com legally have a right to “withdrawal without showing a reason” for 15 days. If you want to return the defective/damaged item, this span is 30 days.

In returning the item/items of international orders, shipping payment belongs to the customer. In returning the item/items of international orders “when they are defective/damaged”, shipping payment belongs to freestylerapparel.com.

Evening dresses, and designer items can be returned, if they are shipped on the same day. Wedding dresses, cosmetics and personal care products, underwear, swimwear and sunglasses can not be returned.

The item should be returned with its receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt should be filled (according to the Tax Procedure Law) precisely and signed.

Return Address: Visne 3 mahallesi
Sakiz Aggazi Cikmazi sokak
villa 2
Zekeriyakoy,Sarıyer
İstanbul,Turkey
34450

Return of Domestic Orders:

The item can be returned free of charge through – Cargo. It should be sent with its receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt filled precisely and signed.

Evening dresses, and designer items can be returned, if they are shipped on the same day. Wedding dresses, cosmetics and personal care products, underwear, swimwear and sunglasses can not be returned.

Return of International Orders:

PRODUCT RETURN FORM should be filled precisely and a copy should be attached to your package. Send the item by using your local postal service paying the fee. After the item reaches our firm, neccessary controls are performed and your refund will be processed. In order not to have a problem at customs, it is suggested to send your package using the local postal service.

2- I want to return an item, will I be charged for delivery?

Domestic orders can be returned free of charge through – Cargo. They should be sent with the receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt filled precisely and signed.

In international returns, shipping cost belongs to the customer.

3- How can I cancel my order?

Cancellation is possible if your order is not shipped. You can cancel your order via calling our Customer Service on +905303601910.

4- Where should I return my order?

Return Address: Visne 3 mahallesi
Sakiz Aggazi Cikmazi sokak
villa 2
Zekeriyakoy,Sarıyer
İstanbul,Turkey
34450

5- When will I be repaid for the return?

The reimbursement is made after the suitability of the item according to the return policies is checked. You will be reimbursed within 20 days via your credit card or the twenty four-digit bank account.

This span depends on your bank and freestylerapparel.com does not have the right to interfere with this procedure.

6- I cancelled my order. Will I be reimbursed for the shipping cost?

In the cancellation of order, only the cost of the item is returned. Shipping cost is taken by the delivery company. The cost of paying at the door is only returned if return coupon is used.

7- The reimbursement is made in installments to my credit card. What should I do?

When you choose the credit card as payment method, the cost of the item is divided into the amount of installments and returned to your credit card monthly. This procedur is determined by your bank, not by freestylerapparel.com

8- How does it take my order to be shipped?

International orders are shipped 2-10 days after placing the order through DHL.

This span may differ for products provided from the supplier firms.

When your order is shipped, an e-mail including information for tracking your order is sent to your registered e-mail address.

9- How long does delivery take?

Your order is sent to shipping company in the minimum time following the conformation of the orders.

The delivery span may differ according to the shipping company and the address. You can track your orders with the shipping code sent to your e-mail address.

10- How much does the shipping cost?

Shipping cost is calculated individually for each order.

11- Where is my order?

You can track the situation of your order with the “Shipping Code” sent to your e-mail address.

12- Which shipping company do you work with?

In international orders; the shipping company varies on your location.

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